YMCA of Greater Toronto | Policy FAQ

Child Care Frequently Asked Questions

Before & After School Registration

2022–23

My child attends a YMCA Before & After School program. How do I register them for next school year 2022–23?

Children enrolled in a Before & After School program will be automatically registered in their current program for the next school year, September 6, 2022 to June 30, 2023.

In programs where spots are limited, families will be notified in advance by the Program Supervisor if care will not be available.

When will I receive a confirmation for my child’s Before & After School registration?

Registration confirmation receipts will be emailed to Before & After School families no later than June 30, 2022. You can access your registration receipt by signing into your My Y Account

.

How can I make a change to my child's registration?

Please complete our online registration change request form to indicate the registration changes you require .

How can I change my payment details on my child’s registration?

To make changes to your payment details, please complete our online registration change request form.

I want to register another child for the upcoming school year. What is the process?

To register additional children in a Child Care or Before & After School program, please speak with the Program Supervisor of the location you wish to register them.

I am new to the YMCA and would like to register my child. What is the process?

To register your child into a YMCA program, complete our child care inquiry form or contact the centre location directly. Centre contact details can be found at Find a Y.

How do I open a MY Y Account?

For all new members:

  1. Go to MyY.YMCAGTA.org.
  2. Click the Sign In/Up button.
  3. Click on Create a My Y Account link.
  4. Fill all required fields and click Submit. Please submit your request only once.
  5. You will automatically receive an email after submitting your request for an account.

*Please note: If you are registering a child for an activity, use YOUR information when filling out the My Y account request form, NOT the information of the child you wish to register. Once you have a My Y account, you may add family members to your account.

Canada-wide Early Learning and Child Care (CWELCC) agreement

What is the Canada-wide Early Learning and Child Care (CWELCC) agreement?

The CWELCC agreement is a five year plan the Ontario government signed with the Government of Canada that commits to lowering child care fees for eligible families, improving wages, and increasing access to quality child care programs.

Are all Ontario child care providers automatically registered in the CWELCC agreement?

The agreement will help the Y improve the accessibility and affordability of our high-quality, licensed child care for families while ensuring our youngest learners gain from stimulating learning experiences.

Has the YMCA of Greater Toronto opted in to the CWELCC agreement?

Yes! We have signed the CWELCC agreement and are excited to deliver families more affordable, high-quality child care.

What does the CWELCC agreement mean for the YMCA?

The agreement will help improve the affordability of our high-quality, licensed child care for families while ensuring our youngest learners gain from stimulating learning experiences.

What does the CWELCC agreement mean for parents?

All Ontario families with children 5 years old and younger in participating licensed child care centres will see their fees reduced in increments, with fees expected to drop to an average of $10-a-day child care by September 2025.

Who is eligible for the CWELCC program?

  • Children under the age of 6 in licensed child care (Licensed summer break child care programs are eligible)
  • Children who turn 6 before June 30, 2022; after June 30, children will be eligible until the last day of month in which they turn 6

Who is NOT eligible for the CWELCC program?

  • Children over the age of 5
  • Children registered in summer camp programs

Do I have to enroll in this program to receive a child care rebate?

No, families do not need to proactively enroll. Enrollment in the program will be done by licensed child care operators like the YMCA of Greater Toronto.

How will the YMCA deliver savings to eligible child care families?

  • We are refunding families 25% of fees paid from April 1, 2022 until August 31, 2022, less any outstanding balance. Families will receive their refund cheques by November 30, 2022.
  • We will adjust families’ accounts to reduce fees by 25%, to a minimum of $12-a-day, from September 1, 2022 until December 31, 2022. Once a family’s account has been adjusted, a credit will be applied to future payments and a revised receipt will be emailed to the account holder on file.
  • In January 2023, we will adjust families accounts to reduce fees by 52.75% of original fees, to a minimum of $12-a-day.
  • We are committing to reduce child care fees to average of $10-a-day by September 2025.

My child was registered in YMCA child care between April 1 and August 31, 2022. Will I receive a refund even though we withdrew from care?

Yes, all families will receive a refund cheque for child care fees paid after April 1, 2022 whether or not they are enrolled currently enrolled with the YMCA

2021 Fee Receipts

When were receipts for child care and camp fees sent out?

Payment receipts were issued before March 23, 2022 for YMCA programs offered between January 1 and August 31, 2021. Receipts were not issued for programs offered between September 1 and December 31, 2021. We request that families calculate the amount for this period by adding all payments made less any refunds they received.

Why were receipts sent out later than usual this year?

We updated our payment and registration system in 2021. This, along with the number of COVID-related fee adjustments, increased the time required to generate and verify receipts. Please note that the receipts that were issued are only for the period of January 1 to August 31, 2021. We are asking families who require payment information for September 1 to December 31, 2021 to calculate their own amount. We have provided instructions below.

I haven’t received my receipt for 2021 child care or camp fees.

If you have not received your receipt for fees paid January 1 to August 31, 2021, please contact YMCA Member Services at receipts@ymcagta.org.

Please note that the receipts that were issued are only for the period of January 1 to August 31, 2021. We are asking families who require payment information for September 1 to December 31, 2021 to calculate their own amount. We have provided instructions below.

Why does my receipt only show payments made between January 1 and August 31, 2021?

We are unable to issue consolidated receipts for the entirety of 2021. While generating and verifying receipts for fees paid September and December 2021, we discovered some contained inaccuracies. We therefore must ask families who require payment information for this time period to calculate their own amount. We have provided instructions below

The receipt I received does not match the payments I made. How can I get it corrected?

Please note that the receipts issued are only for the period of January 1 to August 31, 2021. We are asking families who require payment information for September 1 to December 31, 2021 to calculate their own amount. We have provided instructions below.

If the receipt you received for fees paid January 1 to August 31, 2021 is incorrect, please contact YMCA Member Services at receipts@ymcagta.org. Please indicate the email address on your file and the amount of the discrepancy.

How do I calculate my 2021 payments for child care and camp programs?

If your child attended child care or camp between January 1 and August 21, 2021 only:
Use the payment statement you received from the YMCA. No other documents or calculations are required.

If your child attended child care or camp between September 1 and December 31, 2021 only:

  1. Add up your payments for child care and camp services made to the YMCA between September 1 and December 31, 2021
  2. Subtract any refunds issued during this period

This will give you the full amount you paid for the 2021 calendar year.

f your child attended child care or camp between January 1 and August 31 and between September 1 and December 31, 2021:

  1. Add up your payments for child care and camp services made to the YMCA between September 1 and December 31, 2021
  2. Subtract any refunds issued during this period
  3. Add this amount – your payments minus your refunds - to the amount on the payment statement you received from the YMCA for the period of January 1 to August 31, 2021.

This will give you the full amount you paid for the 2021 calendar year.

Can I file my taxes without receipts from the YMCA?

Yes. Receipts are not required when filing your tax return. For fees the YMCA is unable to provide a receipt for, families are able to calculate their own amount to claim. We have provided instructions for calculating this amount above.

Please note: In the event you are audited by CRA in the future, you will be required to show proof of payment for the amount you claimed. The receipts provided to you by the YMCA for January 1 – August 31, 2021 fees are acceptable proof of payment. For the period we are unable to provide statements (September 1 – December 31, 2021) we suggest you keep copies of cancelled cheques, credit card or bank statements, or other receipts as proof of payment.

I need assistance calculating my payments.

Please do not hesitate to contact YMCA Member Services for assistance. Please call 416-928-9622 or 1-800-223-8024, or email receipts@ymcagta.org.

COVID-19 Updates

How will I know if my programs are open or closed each day?

For full-day child care programs, closures will be communicated to families through our Weemarkable app. For Before & After School programs, Program Supervisors will be in contact by email, text and/or phone.

If my child does not pass screening and must now isolate at home, will my child care fees be reimbursed for this absence?

Due to current  COVID-19 requirements related to screening, program closures and isolation, child care fees credits for absences related to COVID-19 will stop as of April 1, 2022 and we will revert back to our current Absence from Care procedure found in our Parent Handbook. If circumstances change we will revisit this procedure at that time.

If I withdraw from a program now, will I lose my space?

Yes. Families that withdraw from a program will need to reapply upon return. At the time of withdrawal, you may ask to be added to your centre’s waitlist to return at a future date if space is available.

Will I be informed if there is a positive case of COVID-19 in my child’s centre?

We will continue to monitor and follow the Ontario government's guidelines regarding reporting positive cases of COVID-19 in the child care centres.

Will my child’s centre be closed if there is a confirmed positive case of COVID-19?

We will continue to monitor and follow the Ontario government's guidelines regarding centre closures in response to COVID-19.

Registration & Payment

How can I make a change to my child’s registration?

Registration changes can be made by completing our change of request form by visiting the Change Request Form.

We are not ready to send our child into care at this time, but may need a space in the coming months. What are my options?

We would be happy to add your child to a centre’s waitlist and will contact you once a spot becomes available. To be placed on a waitlist, contact the Program Supervisor of the centre you wish to attend or email a request to csac@ymcagta.org.

Unfortunately, we are no longer holding child care spaces. If you wish to keep an active registration, you will be required to pay 100% of your child care fees whether or not your child attends.

My child has not been able to attend their child care program due to COVID-19 symptoms. Will I be refunded for the period they were absent?

Due to current lifting of COVID-19 requirements related to screening program closures and isolation, child care fee credits will stop as of April 1, 2022. We will revert back to our Absence of Care procedure in our Parent Handbook (0–5) and Parent Handbook (4–12).

My child’s care program was ordered to close by Public Health due to close contact with a positive COVID-19 case. Will I be refunded for the period the program was closed?

No. With the lifting of COVID-19 requirements related to screening program closures and isolation, child care fee credits will stop as of April 1, 2022. We will revert back to our Absence of Care procedure in our Parent Handbook.