Membership Services Assistant

Program Description

At the YMCA, we're more than a gym. We're a place where you can be yourself, meet new friends and have fun. At our Health and Fitness Centres we support our members as they strive to reach their potential and work toward their goals as part of an inclusive, caring and healthy community. Volunteers in this role assist YMCA Membership Services staff.

Major Duties

Major Duties May Include:

• Providing information on all programs, services and facility.
• Meeting and greeting members as they arrive and leave.
• Conducting tours/member experiences.
• General customer service.
• Answering incoming calls.
• Representing the YMCA in a responsible and professional manner.
• Being positive, helpful and welcoming at all times.
• Building relationships with members and introduce them to other members, staff and volunteers.
• Delivering YMCA service responsibly, honestly, respectfully and with care.

Qualifications

• Minimum age 13.
• Volunteers 18 and above will need to provide a Vulnerable Sector Screening from their local police service before their first day of volunteering and every three years on the anniversary of their first day of volunteering.
• Effective communication skills.
• Friendly and welcoming.
• Willingness to meet and greet new and potential members.

Benefits

• Create a welcoming environment for YMCA members and meet new people.
• Develop interpersonal and communication skills with members and other staff.
• Learn about diversity at the YMCA and meet new people from all walks of life.
• Be a part of the YMCA team and promote the YMCA Mission, Vision and Values.

How to apply

Complete the online volunteer application. You will need to provide the position title and location information of this position during step 3 of the application.

Looking for a Different Role?

Check out the full list of our volunteer opportunities.

Why Volunteer for the Y?

The YMCA of Greater Toronto aspires to be a great place to volunteer that is committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. Guided by our shared values — kindness, well-being, integrity, inclusiveness, respect, and optimism — the YMCA provides thousands of volunteers with meaningful positions and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities.

Our Commitments

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association.

We are committed to an environment that is barrier free. If you require accommodation during the interview process, please inform us in advance to arrange reasonable and appropriate accommodation.

About YMCA of Greater Toronto

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. As outlined in our 2020–2025 strategic plan, Ignite the Light, we are focused on boosting well-being and promoting equity across the Greater Toronto Area (GTA). In the future we see for our region, everyone will have opportunities to shine their brightest.

Mirroring the diversity we’re privileged to have in the GTA, our YMCA offers a variety of programs responding to the needs of our communities. For 170 years, the YMCA of Greater Toronto has provided opportunities for people to shine through a variety of programs and services including health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. When you donate to the YMCA of Greater Toronto, you help ensure more people get access to these vital programs that help them connect, grow, and reach their full potential.