Assessment Centre Assistant

Time CommitmentMinimum two hours a week for three months during centre hours Monday –Friday. Our office at Toronto Central Grosvenor may have opportunities in the weekend.

Minimum Age15

Location(s)Available at various YMCA Language Assessment and Referral Centres in Toronto.

Program Description

With five locations across Toronto, the YMCA Language Assessment and Referral Centres (CLARS) support immigrants who require English or French language assessment. These tests are based on nationally recognized standards that measures speaking, listening, reading and writing which are administered by Certified Language Assessors in order to place learners in government-funded language programs. Assessment Centre Assistants partner with staff to support the day to day operations of the CLARS program.

Major Duties

Major Duties May Include:

• Conducting phone calls in a friendly and professional manner.
• Helping with translation or interpretation for clients with lower levels of English proficiency.
• Supervising the Assessment Centre’s reading and writing room to ensure clients are following assessment protocols.
• Creating a welcoming environment for members which includes greeting clients, providing information about parking, directions, duration of assessment, child minding, and other aspects related to the general procedure of the language assessment and referral service.
• Recording attendance and directing members to relevant service staff on site based on client’s needs.
• Researching in various topics in order to update centre’s resources and assisting with special events.

Qualifications

• Minimum age 15.
• Volunteers 18 years of age or older will need to provide a Vulnerable Sector Screening from their local police service before their first day of volunteering and every three years on the anniversary of their first day of volunteering.
• Strong communication and organizational skills
• Strong ability to relate with diverse clientele.
• Ability to maintain confidentiality; be sensitive to client’s/member’s needs.
• Basic knowledge of computer skills and office equipment.
• Intermediate to advance English language skills.
• Knowledge of second language is an asset.
• Ability to work and multi-task within a team setting in a fast paced environment
• Acceptance and adherence to YMCA values and local centre’s policies and procedures.

Benefits

• Make a difference in the lives of people in your community.
• Develop interpersonal and communication skills with members and other staff.
• Learn about diversity at the YMCA and meet new people from all walks of life.
• Gain valuable Canadian work experience.
• Lean about diversity at the YMCA and meet new people from all walks of life.
• Be a part of the YMCA team and promote the YMCA Mission, Vision and Values.

How to apply

Complete the online volunteer application. You will need to provide the position title and location information of this position during step 3 of the application.

Looking for a Different Role?

Check out the full list of our volunteer opportunities.

Why Volunteer for the Y?

The YMCA of Greater Toronto aspires to be a great place to volunteer through an environment that embraces diversity and social inclusion, valuing differences and supporting full participation by all volunteers.  The YMCA provides more than 5500 volunteers with meaningful opportunities to make a difference in the lives of individuals and the health of our communities.  The YMCA works to build healthy communities.  This is achieved through a robust volunteer staff partnership, shared culture and values. 

Our Commitments

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association.

 We are committed to an environment that is barrier free. If you require accommodation during the interview process, please inform us in advance to arrange reasonable and appropriate accommodation.

About YMCA of Greater Toronto

The YMCA of Greater Toronto is a dynamic charity offering opportunities for personal growth, community involvement and leadership. Our 2010-2020 strategic plan Strong Start Great Future calls upon our Association to invest in young people across their life stages to deliver on our vision of ensuring our communities will be home to the healthiest children, teens and young adults. This community health strategy includes a significant role for adults and older adults.

Mirroring the region’s diversity, the YMCA offers a variety of programs responding to the needs of the community, including employment and essential skills, education, newcomer programs, youth outreach and intervention, fitness, sports and aquatics, international programs, child care and camps. 

When you support the YMCA of Greater Toronto, you help us ensure more children, youth and young adults have the chance to be healthy… and so much more. We believe that by providing our children with a strong start, they will have a great future. And, ultimately, strong, healthy children mean strong, healthy communities in the GTA for the years to come.