Frequently Asked Questions

Have questions about our child care programs? We’ve got answers!

Most of our Child Care Centres open between 6:45 a.m. – 7:30 a.m. and close between 6:00 p.m. – 6:30 p.m. To be sure, check the hours of the Child Care Centre closest to you.

If your child develops an infection or illness, you are responsible for keeping him/her at home. If your child gets sick during a YMCA program, we will contact you to make arrangements to have your child picked up. Children should only return to the Child Care Centre after they have been well (without fever) for 24 hours.

Fees for licensed YMCA Child Care Programs can vary depending on the age of your children, the program you select and the centre you plan to attend.

Families can apply for the Ontario Child Care Subsidy. The Ontario government, municipal governments and First Nations communities share the cost of this program. To inquire about Regional Child Care Subsidy please contact your local Regional Subsidy office.

At the YMCA, we base our costs on the number of children enrolled in our programs. As such, we cannot offer refunds if your child misses days due to an illness, vacation, or other absence.

Yes. We will provide you with an official Child Care Income Tax receipt on or before February 28 of each year.

At the YMCA, our focus is on helping children develop six core values: Respect, Responsibility, Inclusiveness, Caring, Health, and Honesty.

We integrate these values into our Centres’ everyday actions and activities. By doing this, our aim is to provide your children with opportunities to discover themselves, develop social and recreational skills, and strengthen their self-esteem. By teaching increased responsibility, our school age curriculum helps children put their values into action to become strong leaders and strong citizens. At the same time, our program encourages children to demonstrate caring and support for others, regardless of their background or life experiences.

Changes to your account information including: updating your contact information or emergency contact information, requesting changes to your child's child care registration - including withdrawal notices, all can be done by completing this form.

Please note, registration changes and updates can take up to 10 business days to be completed.