Accessibility

Accessibility

The YMCA of Greater Toronto is committed to diversity and social inclusion and to meeting its obligations under Ontario’s Accessibility for Ontarians with Disabilities Act, 2005 (AODA), by providing accessible environments that respect the rights of every individual.

YMCA of Greater Toronto Accessibility Plan 2014-2019 (PDF)

Accessibility Policy (PDF)

Accessibility and Customer Service Policy (PDF)

Human Rights Policy (PDF)

Feedback process

YMCA members (including participants, customers, parents, donors, contractors or other members of the public) are encouraged to bring forward complaints, concerns or compliments or suggestions on how we can improve programs, services or their YMCA experience. Please contact your local YMCA manager directly.

Alternatively, we encourage you to provide feedback in person to a YMCA employee, email, telephone or regular post mail to:

YMCA of Greater Toronto
Attn: YMCA Member Services
2200 Yonge St., Unit 300
Toronto, ON
M4S 2C6
Email: accessibility@ymcagta.org
Tel: 416-928-9622 or 1-800-223-8024