Customer Service/Administrative Volunteer

Open - Apply Now!

Posted Date: October 31, 2022

Time CommitmentMinimum one hour per week for three months.
Minimum Age15
Location(s)Available at various employment centres throughout the Greater Toronto Area. Virtual opportunities availableat select programs.

Program Description

YYMCA Employment Centres offer a variety of services to help youth and adults gain employment. Job seekers can benefit from our free employment programs and resources, attend free workshops and get one-on-one personalized support from our professional staff.  

Major Duties

Major Duties May Include:

  • Creating a welcoming environment for members; maintaining reception area by organizing pamphlets, and updating information.
  • Updating job postings and job fair board.
  • Answering phones in a friendly and professional manner and organizing faxes.
  • Confirming and booking appointments and responding to enquiries for specific employment programs.
  • Conducting tours of the centre and its resources.
  • Preparing new member files, tracking daily sign-in sheets and assisting with mail-outs.
  • Helping with translation or interpretation for members with lower levels of English proficiency
  • Virtual duties may include:
    • Recordinginformation as needed.
    • Creatingreports, updatingpaperwork and maintaining documents.
    • Performinggeneral office clerk duties.


  • Minimum age 15.
  • Volunteers 18 years of age or older will need to provide a Vulnerable Sector Screening from their local police service before their first day of volunteering and every three years on the anniversary of their first day of volunteering.
  • Strong communication and organizational skills.
  • Strong ability to relate with diverse people.
  • Ability to maintain confidentiality and be sensitive to members’ needs.
  • Basic knowledge of computer skills and office equipment.
  • Ability to work and multi-task within a team setting in a fast-paced environment.
  • Knowledge of a second language an asset.


  • Make a difference in the lives of people in your community.
  • Develop interpersonal and communication skills with members and other staff.
  • Learn about diversity at the YMCA and meet new people from all walks of life.
  • Gain valuable Canadian work experience.
  • Be a part of the YMCA team and promote the YMCA Mission, Vision and Values.

How to apply

Complete the online volunteer application. You will need to provide the position title and location information of this position during step 3 of the application.

Looking for a Different Role?

Check out the full list of our volunteer opportunities.

Why Volunteer for the Y?

The YMCA of Greater Toronto aspires to be a great place to volunteer through an environment that embraces diversity and social inclusion, valuing differences and supporting full participation by all volunteers.  The YMCA provides more than 5500 volunteers with meaningful opportunities to make a difference in the lives of individuals and the health of our communities.  The YMCA works to build healthy communities.  This is achieved through a robust volunteer staff partnership, shared culture and values. 

Our Commitments

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association.

We are committed to an environment that is barrier free. If you require accommodation during the interview process, please inform us in advance to arrange reasonable and appropriate accommodation.


About YMCA of Greater Toronto

The YMCA of Greater Toronto is a dynamic charity offering opportunities for personal growth, community involvement and leadership. Our 2010-2020 strategic plan Strong Start Great Future calls upon our Association to invest in young people across their life stages to deliver on our vision of ensuring our communities will be home to the healthiest children, teens and young adults. This community health strategy includes a significant role for adults and older adults.

Mirroring the region’s diversity, the YMCA offers a variety of programs responding to the needs of the community, including employment and essential skills, education, newcomer programs, youth outreach and intervention, fitness, sports and aquatics, international programs, child care and camps. 

When you support the YMCA of Greater Toronto, you help us ensure more children, youth and young adults have the chance to be healthy… and so much more. We believe that by providing our children with a strong start, they will have a great future. And, ultimately, strong, healthy children mean strong, healthy communities in the GTA for the years to come.