Newcomer Information Centre Assistant

Open - Apply Now!

Posted Date: August 02, 2017

Time CommitmentMinimum 3 hours per week, minimum 3 months with an opportunity to expand as agreed to
Minimum Age18
Location(s)Scarborough Milner Business Crt YMCA

Program Description

(NIC) is a welcoming place for immigrants starting their new lives in Canada. Newcomers can access a great variety of free support and services here. As a volunteer, you are a part of our multicultural teams helping newcomers find useful information and helpful support in their settlement process in Canada.

Major Duties

  • Support Information & Referral Specialists and the Administrative Staff Team
  • Perform Customer Service & Administrative tasks (compile and organize files, data entry)
  • Research and gather information on different areas of settlement related services
  • Organize and maintain information resources
  • Assist clients at resource area
  • Support Information & Referral Specialists in leading group discussion
  • Room set-up and handouts preparation for information sessions
  • Confirm participant registration for information sessions or workshops
  • Provide assistance in translation, interpretation and cultural expertise
  • Assist in promoting NIC services through outreach activities in the communities
  • Handle additional tasks as required


  • Minimum age 18.
  • Successful applicants to this role will need to provide a Police Reference Check from their local police service before their first day of volunteering and every three years on the anniversary of their first day of volunteering.
  • Intermediate to advanced English skills
  • Acceptance and adherence to YMCA values, policies, and procedures
  • Sensitivity in dealing with participants from a variety of cultural and racial backgrounds
  • Excellent research skills, and detail oriented
  • Excellent customer service skills.
  • Knowledge on office equipment and computer skills (Microsoft word, Internet)
  • Responsible, punctual and friendly
  • Facilitation skills an asset
  • Second language an asset


  • Make a difference in the lives of people in your community
  • Develop interpersonal and communication skills
  • Learn about diversity at the YMCA and meet new people from all walks of life.
  • Enhance cross-cultural communications
  • Gain experience working with newcomers and newcomer organizations
  • Develop teamwork and leadership skills

How to apply

Complete the online volunteer application. You will need to provide the position title and location information of this position during step 3 of the application.

Looking for a Different Role?

Check out the full list of our volunteer opportunities.

Why Volunteer for the Y?

YMCA of Greater Toronto aspires to be a great place to volunteer through an environment that embraces diversity and social inclusion, valuing differences and supporting full participation by all volunteers. The YMCA provides thousands of volunteers with meaningful opportunities to make a difference in the lives of individuals and the health of our communities. The YMCA works to build healthy communities. This is achieved through a shared culture and values.

Our Commitments

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the interview process, please inform us in advance to arrange reasonable and appropriate accommodation.

Volunteers ensure the health, safety and well-being of all children, youth and vulnerable people in YMCA program. Volunteers commit to the professional responsibility of maintaining knowledge of legislation, policies and procedures, child and youth development and best practices to best serve and protect children, youth and vulnerable people. Volunteers understand the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.

About YMCA of Greater Toronto

The YMCA of Greater Toronto is a dynamic charity offering opportunities for personal growth, community involvement and leadership. Our 2010-2020 strategic plan, Strong Start Great Future, calls upon our Association to invest in young people across their life stages to deliver on our vision of ensuring our communities will be home to the healthiest children, teens and young adults. This community health strategy includes a significant role for adults and older adults.

Mirroring the region’s diversity, the YMCA offers a variety of programs responding to the needs of the community, including employment and essential skills, education, newcomer programs, youth outreach and intervention, fitness, sports and aquatics, international programs, child care and camps.

When you support the YMCA of Greater Toronto’s Annual Giving, you help us ensure more children, youth and young adults have the chance to be healthy, and so much more. We believe that by providing our children with a strong start, they will have a great future. And, ultimately, strong, healthy children mean strong, healthy communities in the GTA for the years to come.