Customer Service/Administrative Volunteer

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Posted Date: April 04, 2017

Time CommitmentMinimum two hours a week for three months
Minimum Age15
Location(s)Newmarket Yonge St YMCA, Markham 14th Ave YMCA

Program Description

YMCA Employment Resource Centres offer a variety of services to help youth and adults gain employment.  Job seekers can benefit from our free employment programs and resources, attend free workshops and get one-on-one personalized support from our professional staff.  Newcomer centres help newcomers to Canada connect with services and resources to help them settle into the GTA.

Major Duties

  • Create a welcoming environment for members; maintain reception area by organizinge pamphlets, and updating information
  • Update job postings and job fair board.
  • Answer phones in a friendly and professional manner
  • Organize faxes.
  • Confirm and book appointments and respond to enquiries for specific programs (i.e. Summer Jobs Service, Employment Resource Centre, Language Assessment for Newcomers, etc.).
  • Assist with data entry where required.
  • Offer tours of the site and its resources.
  • Prepare new client files, track daily sign-in sheets and assist with mail-outs.
  • Help with translation or interpretation for clients with lower levels of English proficiency 


  • Minimum age 15.
  • Volunteers 16 years of age or older will need to provide a Police Reference Check from their local police service before their first day of volunteering and every three years on the anniversary of their first day of volunteering.
  • Strong communication and organizational skills.
  • Strong ability to relate with diverse clientele.
  • Ability to maintain confidentiality; be sensitive to client’s/member’s needs.
  • Basic knowledge of computer skills and office equipment.
  • Knowledge of English and a second language an asset.
  • Ability to work and multi-task within a team setting in a fast-paced environment.
  • Acceptance and adherence to YMCA values and local centre’s policies and procedures.


  • Make a difference in the lives of people in your community.
  • Develop interpersonal and communication skills with members and other staff.
  • Learn about diversity at the YMCA and meet new people from all walks of life.
  • Gain valuable Canadian work experience.
  • Be a part of the YMCA team and promote the YMCA Mission, Vision and Values.

How to apply

Complete the online volunteer application. You will need to provide the position title and location information of this position during step 3 of the application.

Looking for a Different Role?

Check out the full list of our volunteer opportunities.

Why Volunteer for the Y?

YMCA of Greater Toronto aspires to be a great place to volunteer through an environment that embraces diversity and social inclusion, valuing differences and supporting full participation by all volunteers. The YMCA provides thousands of volunteers with meaningful opportunities to make a difference in the lives of individuals and the health of our communities. The YMCA works to build healthy communities. This is achieved through a shared culture and values.

Our Commitments

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the interview process, please inform us in advance to arrange reasonable and appropriate accommodation.

Volunteers ensure the health, safety and well-being of all children, youth and vulnerable people in YMCA program. Volunteers commit to the professional responsibility of maintaining knowledge of legislation, policies and procedures, child and youth development and best practices to best serve and protect children, youth and vulnerable people. Volunteers understand the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.

About YMCA of Greater Toronto

The YMCA of Greater Toronto is a dynamic charity offering opportunities for personal growth, community involvement and leadership. Our 2010-2020 strategic plan, Strong Start Great Future, calls upon our Association to invest in young people across their life stages to deliver on our vision of ensuring our communities will be home to the healthiest children, teens and young adults. This community health strategy includes a significant role for adults and older adults.

Mirroring the region’s diversity, the YMCA offers a variety of programs responding to the needs of the community, including employment and essential skills, education, newcomer programs, youth outreach and intervention, fitness, sports and aquatics, international programs, child care and camps.

When you support the YMCA of Greater Toronto’s Annual Giving, you help us ensure more children, youth and young adults have the chance to be healthy, and so much more. We believe that by providing our children with a strong start, they will have a great future. And, ultimately, strong, healthy children mean strong, healthy communities in the GTA for the years to come.