Newcomer Information Referral Specialist

Full Time Salaried Contract

Posted date: October 12, 2016

Position vacancy Closing date: October 26, 2016
Employment TypeFull Time
Job ID876
EffectiveNovember 2016
Reports toTeam Leader, Newcomer Information Centre
Location / RegionNewcomer Information Centre, Toronto Consumer Road YMCA Centre and Scarborough Milner Business Court YMCA Centre

Why Work for the Y?

YMCA of Greater Toronto aspires to be a great work place through an environment that embraces diversity and social inclusion, valuing differences and supporting full participation by all employees. The YMCA provides more than 5,000 employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. The YMCA works to build healthy communities. This is achieved through a shared culture and values. We recognize the contributions of our staff through innovative practices, great benefits and growth opportunities.

Nature and scope

The YMCA Employment and Community Programs provide a variety of employment and counselling programs to youth and adults throughout the GTA. The members we serve are unemployed youth and adults in transition to work, often having multiple barriers to employment. The Newcomer Information Centre (NIC) is an information and referral services organization where newcomers can access relevant information to make their settlement in Toronto an easier process. Newcomer Services focus on settlement, education, employment and training issues and community involvement.

The Newcomer Information Referral Specialist develops and facilitates sessions for newcomers that are relevant to their settlement process and which encourage them to become involved within their new communities. The Specialist is responsible for overseeing community outreach, involvement, program evaluation and reporting. 


  • Recruits, and registers newcomers; greets with a warm and welcoming approach; assists newcomers to make a smooth transition into Canada.
  • Conducts needs assessment and referral; provides members with an orientation to all services available at the YMCA; maintains members’ information.
  • Researches, collects and organizes settlement-related information; ensures information is relevant, accurate and up-to-date.
  • Develops and facilitates group information sessions; develops guest speakers’ series.
  • Conducts community outreach, building and cultivating relations.
  • Works closely with and provides support to the Senior Team in order to achieve quality, fiscal and program targets; participates in program evaluation and follow-up; maintains and submits statistical and progress reports.
  • Remains alert to immigration and newcomer trends and report these to the Newcomer Senior Team.
  • Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association.  Represents the YMCA and the Association in a professional manner.
  • Understands and supports YMCA philanthropic commitments, connects with families and offers opportunities to give, either financially or their personal time, including participation in special events within the centre and the community.
  • Understands the legal responsibilities and moral imperative to report suspected child abuse to Children's Aid Society.
  • Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
  • Other duties as assigned.


  • University Degree or Community College Diploma on related field or equivalent training/work experience.
  • Demonstrated knowledge of settlement services, post secondary education and community information resources.
  • Superior presentation, facilitation, and organization skills.
  • Proficient with personal computer applications, e.g. Microsoft Office, Microsoft Outlook, and Internet search engines.
  • Flexibility regarding work hours including evenings and Saturdays and at different YMCA locations
  • Ability to communicate in another language an asset.
  • Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
  • Excellent written communication skills
  • Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
  • The position requires the following Core Association Competencies: superior competence in:  Effective Interpersonal Communications; advanced competence in: Ethics and Self Management; Being Member Focused; Valuing Diversity and Social Inclusion; fundamental competence in: Relationship Building and Partnering; Being Results Focused; Teamwork and Collaboration.

How to apply

Please send résumé and cover letter quoting job
Posting #876 by Wednesday, November 26, 2016 to:


Helen Yang
Team Leader, Newcomer Information Centre
Toronto Milner Business Court YMCA Centre
10 Milner Court, Suite 600
Toronto, ON M1B 3C6

Job offers are contingent upon the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation at any stage during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.

About YMCA of Greater Toronto

The YMCA of Greater Toronto is a dynamic charity offering opportunities for personal growth, community involvement and leadership. Our 2010-2020 strategic plan Strong Start Great Future calls upon our Association to invest in young people across their life stages to deliver on our vision of ensuring our communities will be home to the healthiest children, teens and young adults. This community health strategy includes a significant role for adults and older adults.

Mirroring the region’s diversity, the YMCA offers a variety of programs responding to the needs of the community, including employment and essential skills, education, newcomer programs, youth outreach and intervention, fitness, sports and aquatics, international programs, child care and camps.

When you support the YMCA of Greater Toronto’s Annual Giving, you help us ensure more children, youth and young adults have the chance to be healthy… and so much more. We believe that by providing our children with a strong start, they will have a great future. And, ultimately, strong, healthy children mean strong, healthy communities in the GTA for the years to come.

Greater Toronto's Top 2016 Employers
2015 Canada's Best Diversity Employers
2015 Canada's Greenest Employers
Canada's Top Employers for Young People 2016