Program Representative - Individual Conditioning (Multiple Position Vacancies)

Part Time Hourly

Posted date: October 18, 2016

Position vacancy Closing date: November 01, 2016
Employment TypePart Time
Job ID870
HoursFlexibility regarding assigned work schedules including weekday afternoons and weekends
Reports toHealth & Fitness Programs Supervisor
Location / RegionToronto Scarborough Town Centre Ct. YMCA

Why Work for the Y?

YMCA of Greater Toronto aspires to be a great work place through an environment that embraces diversity and social inclusion, valuing differences and supporting full participation by all employees. The YMCA provides more than 5,000 employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. The YMCA works to build healthy communities. This is achieved through a shared culture and values. We recognize the contributions of our staff through innovative practices, great benefits and growth opportunities.

Nature and scope

The YMCA of Greater Toronto is a charity offering opportunities for personal growth, community involvement and leadership. The Toronto Scarborough Town Centre Court is one of nine full service health and fitness centres across the Greater Toronto area.   The Centre provides a full range of services and community programs to more than 8,000 members, including children, youth and adults, who represent the diversity of Toronto and its communities. 

The Individual Conditioning unit requires the delivery of quality service to the members of the Scarborough YMCA through the effective operations of the conditioning, free weights, personal training, fitness assessment and health enhancement programs.  The Program Representative Individual Conditioning, Membership Plus provides member service through ensuring that members have a safe and enjoyable experience while using the conditioning spaces.


    Provides direct delivery in the individual conditioning area with a focus on building and facilitating member relationships.

    Helps members to achieve their personal health and fitness related goals by referring them to various programs and services as appropriate (e.g. mYfitness, Personal Training)

    Provides information about other YMCA areas and programs, such as group fitness classes, sports, children’s programs or other services in the building (Employment, Child Care) or assists members in finding answers to questions by referring them to correct sources.

    Ensures outstanding programs and service are provided in a warm, friendly, clean, and safe environment.

    Cleans and maintains equipment during shifts and to report any repairs or work orders to supervisor

    Conducts Program area counts or inventory checks as required

    Adheres to Priority S.A.M. and Workplace Health & Safety standards, specifically focusing on the Conditioning and Free Weights areas.

    Actively participates in scheduled programs, meetings and special events.

    Provides overall support to Member experience in Membership Plus/Conditioning Space areas as needed, including replenishment of beverage area, ensures lounge area and workout areas are maintained, and responds to member requests or concerns.

    In collaboration with individual program members, program volunteers and YMCA program staff, assists and encourages program members to access additional appropriate programs offered at this location.

    Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association. Represents the YMCA and the Association in a professional manner.

    Understands the legal responsibilities and moral imperative to report suspected child abuse to Children's Aid Society.

    Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.

    Other duties as assigned. 



  • Kinesiology/physical education degree an asset
  • Knowledge of physical fitness normally acquired through completion of courses in physical education or a related field and/or previous experience
  • Participation in or completion of Personal Trainer Certification (i.e. CPTN, ACE, etc.) an asset
  • Certified Fitness Consultant (CFC) an asset
  • Participation in group fitness, individual conditioning and sports an asset
  • Ability to instruct various group fitness classes an asset
  • Current Standard First Aid/CPR an asset
  • Well developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
  • Excellent written communication skills
  • Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and non-visible dimensions of diversity
  • Flexibility regarding schedule, including days, evenings and weekends.
  • The position requires the following Association Competencies: fundamental competence in: Effective Interpersonal Communications; being Member Focused; Relationship Building and Partnering;  being Results Focused; Valuing Diversity and Social Inclusion Ethics and Self-Management; Teamwork and Collaboration.

How to apply

Please send cover letter and résumé quoting
job posting #870 by Tuesday, November 1, 2016 to:

Amy Okada
Director, Adult Programs
Toronto Scarborough Town Centre Ct. YMCA
230 Town Centre Court
Scarborough, ON M1P 4Y7
Fax: 416-296-8981

Job offers are contingent upon the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation at any stage during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.

About YMCA of Greater Toronto

The YMCA of Greater Toronto is a dynamic charity offering opportunities for personal growth, community involvement and leadership. Our 2010-2020 strategic plan Strong Start Great Future calls upon our Association to invest in young people across their life stages to deliver on our vision of ensuring our communities will be home to the healthiest children, teens and young adults. This community health strategy includes a significant role for adults and older adults.

Mirroring the region’s diversity, the YMCA offers a variety of programs responding to the needs of the community, including employment and essential skills, education, newcomer programs, youth outreach and intervention, fitness, sports and aquatics, international programs, child care and camps.

When you support the YMCA of Greater Toronto’s Annual Giving, you help us ensure more children, youth and young adults have the chance to be healthy… and so much more. We believe that by providing our children with a strong start, they will have a great future. And, ultimately, strong, healthy children mean strong, healthy communities in the GTA for the years to come.

Greater Toronto's Top 2016 Employers
2015 Canada's Best Diversity Employers
2015 Canada's Greenest Employers
Canada's Top Employers for Young People 2016