Durham Supervised Access Program (DSAP) Assistant

Part Time Hourly Contract

Posted date: November 24, 2016

Position vacancy Closing date: December 08, 2016
Employment TypePart Time
Job ID1021
PayStarting Rate: $12.00
Reports toDurham Supervised Access Program Director
Location / RegionDurham Region

Why Work for the Y?

YMCA of Greater Toronto aspires to be a great work place through an environment that embraces diversity and social inclusion, valuing differences and supporting full participation by all employees. The YMCA provides more than 5,000 employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. The YMCA works to build healthy communities. This is achieved through a shared culture and values. We recognize the contributions of our staff through innovative practices, great benefits and growth opportunities.

Our History

The Durham Supervised Access program provides a safe, neutral and child focused environment for children to visit with their non-custodial parent following separation or divorce.    This position works effectively within a team of volunteers and staff to deliver service to involuntary clients who are experiencing difficulties with child access, post separation or divorce.  The DSAP Assistant supports the DSAP Specialist or Facilitator in ensuring that all programs provide quality, service and support to the participants and their families


  • Supports the program coordinator to facilitate and deliver supervised visits and exchanges in a safe setting.
  • Observes the interactions between the children and their visiting parent or relatives, and supports the participants in following the Agreement for Service.
  • Provides redirection to other services if necessary.
  • Utilizes strategies to support children in making a smooth transition from one parent to the other.
  • Completes written factual observation notes for each visit or exchange assigned. 
  • Identifies issues of concern to the staff in charge to ensure a safe setting for all families in attendance.
  • Models appropriate child focused behaviour at all times.
  • Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association.  Represents the YMCA and the Association in a professional manner.
  • Understands the legal responsibilities and moral imperative to report suspected child abuse to Children Protection Services.
  • Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
  • Other duties as assigned.


  • Minimum 1 year related work experience
  • Relevant knowledge about the effects of separation and divorce on children and families
  • Strong written communication skills in order to provide reports that are accurate in summary details
  • Able to manage conflict and dissatisfaction with intent to find resolution
  • Well developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members/clients, staff and volunteers
  • Excellent written communication skills
  • Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and non-visible dimensions of diversity
  • Flexibility regarding assigned working hours, including evenings and weekends.
  • Current first aid and CPR required
  • May require access to transportation in order to travel to other locations in the Durham region (Ajax, Oshawa, Pickering)
  • The position requires the following Association Competencies: fundamental competence: in Effective Interpersonal Communications; Ethics and Self-Management; being Member Focused; Relationship Building and Partnering; being Results Focused; Teamwork and Collaboration; Valuing Diversity and Social Inclusion

How to apply

Please send cover letter and résumé quoting
job posting #1021 by Thursday, December 8, 2016 to:

Marion Hunter
Durham Supervised Access Program Director

Job offers are contingent upon the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation at any stage during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.

About YMCA of Greater Toronto

The YMCA of Greater Toronto is a dynamic charity offering opportunities for personal growth, community involvement and leadership. Our 2010-2020 strategic plan Strong Start Great Future calls upon our Association to invest in young people across their life stages to deliver on our vision of ensuring our communities will be home to the healthiest children, teens and young adults. This community health strategy includes a significant role for adults and older adults.

Mirroring the region’s diversity, the YMCA offers a variety of programs responding to the needs of the community, including employment and essential skills, education, newcomer programs, youth outreach and intervention, fitness, sports and aquatics, international programs, child care and camps.

When you support the YMCA of Greater Toronto’s Annual Giving, you help us ensure more children, youth and young adults have the chance to be healthy… and so much more. We believe that by providing our children with a strong start, they will have a great future. And, ultimately, strong, healthy children mean strong, healthy communities in the GTA for the years to come. www.ymcagta.org

Greater Toronto's Top 2016 Employers
2015 Canada's Best Diversity Employers
2015 Canada's Greenest Employers
Canada's Top Employers for Young People 2016