Technical Analyst I

Full-Time Contract

Posted date: November 30, 2016

Position vacancy Closing date: December 14, 2016
Employment TypeFull Time
Job ID1050
Reports toInformation Technology Service Delivery Manager
Location / Region2200 Yonge Street YMCA, Toronto

Why Work for the Y?

YMCA of Greater Toronto aspires to be a great work place through an environment that embraces diversity and social inclusion, valuing differences and supporting full participation by all employees. The YMCA provides more than 5,000 employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. The YMCA works to build healthy communities. This is achieved through a shared culture and values. We recognize the contributions of our staff through innovative practices, great benefits and growth opportunities.

Nature and Scope

As part of the IT technical support team, the Technical Analyst performs assignments related to the implementation, operation and support of the IT infrastructure systems; is responsible for providing technical support to end user requests by identifying, prioritizing, tracking and providing resolution to user’s infrastructure problems; is responsible for the setup, installation, and configuration of hardware and software for new locations as well as managing moves, adds and changes to existing locations. 


Facilitate “helpdesk” support for all information technology related queries and problems including hardware and software related issues and provide a high level of service responsive to user needs.

Troubleshoots problems with network, user, hardware and/or software and selects and implements appropriate action.

Provides instruction to staff when new acquisitions, upgrades or changes are made. 

 Provides 24/7 emergency support on a rotation basis.
Assists in the implementation of new infrastructure projects by providing technical expertise and support to IT team members.

Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association.  Represents the YMCA and the Association in a professional manner.

Ensures the health, safety and well-being of all children, youth and vulnerable people in YMCA programs. Commits to the professional responsibility of maintaining knowledge of legislation, policies and procedures, child and youth development and best practices to best serve and protect children, youth, and vulnerable people.

Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.

Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.

Other duties as assigned.


  • A computer science or related degree preferred
  • A minimum of two (2) years experience supporting corporate wide IT infrastructure systems and services
  • Minimum technical certification MCP; MCITP: Enterprise Desktop Administrator
  • ITIL v3 Foundations certification is preferred
  • Requires knowledge and understanding of the following technologies:
    • Server Applications including MS SQL 2005 and 2008, Microsoft Office 365 Cloud based email, Terminal Services, XenApp, VMWare ESXi
    • Windows Operating Systems: Windows Server 2008 and 2012, , Windows 7
    • Server Administration/Technologies including: Active Directory (AD), DNS, DHCP
    • Network Technologies/Protocols/Security including Ethernet, TCP/IP, IPSEC, 802.11g/n, wireless, and cabling
    • BackupExec
    • Landesk Security Suite
    • Incident Management software – Track-IT
  • Highly organized with strong follow-up skills
  • On-call availability to support business systems, database, web and internet services, on a scheduled rotation
  • Access to a motor vehicle is a must for this position, as travel within the region is required
  • Flexibility regarding work hours, including evenings and weekends
  • Ability to work in an efficient manner independently and as part of a team
  • Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
  • Excellent written communication skills
  • Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and non-visible dimensions of diversity
  • The position requires the following Association Competencies: advanced competence in: Effective Interpersonal Communications; Teamwork and Collaboration fundamental competence in: Ethics and Self-Management; being Member Focused; Relationship Building and Partnering; being Results Focused; Valuing Diversity and Social Inclusion

How to apply

Please send cover letter and résumé quoting

 job posting #1050 by Wednesday December 14, 2016 to:

Human Resources Department
300 – 2200 Yonge Street
Toronto, ON  M4S 2C6


Job offers are contingent upon the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation at any stage during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.

About YMCA of Greater Toronto

The YMCA of Greater Toronto is a dynamic charity offering opportunities for personal growth, community involvement and leadership. Our 2010-2020 strategic plan Strong Start Great Future calls upon our Association to invest in young people across their life stages to deliver on our vision of ensuring our communities will be home to the healthiest children, teens and young adults. This community health strategy includes a significant role for adults and older adults.

Mirroring the region’s diversity, the YMCA offers a variety of programs responding to the needs of the community, including employment and essential skills, education, newcomer programs, youth outreach and intervention, fitness, sports and aquatics, international programs, child care and camps.

When you support the YMCA of Greater Toronto’s Annual Giving, you help us ensure more children, youth and young adults have the chance to be healthy… and so much more. We believe that by providing our children with a strong start, they will have a great future. And, ultimately, strong, healthy children mean strong, healthy communities in the GTA for the years to come.

Greater Toronto's Top 2016 Employers
2015 Canada's Best Diversity Employers
2015 Canada's Greenest Employers
Canada's Top Employers for Young People 2016