Youth Worker

Full Time Salaried Contract

Posted date: December 01, 2017

Position vacancy Closing date: December 15, 2017
Employment TypeFull Time
Job ID723
HoursMust have ability to work flexible hours, and all shifts including days, evenings, and weekends
Reports toDirector, Sprott House
Location / RegionYMCA Sprott House - Walmer Road
Application DeadlineDecember 15, 2017

Why Work for the Y?

YMCA of Greater Toronto aspires to be a great work place through an environment that embraces diversity and social inclusion, valuing differences and supporting full participation by all employees. The YMCA provides more than 5,000 employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. The YMCA works to build healthy communities. This is achieved through a shared culture and values. We recognize the contributions of our staff through innovative practices, great benefits and growth opportunities.

Nature and scope

The YMCA will operate Sprott House as Canada’s first transitional housing program for LGBTQ2S youth.  The unique housing model at Sprott House integrates individual and group services, programs, and case management support for LGBTQ2S youth experiencing homelessness.  The multi-disciplinary team at Sprott House ensures an effective, comprehensive, and LGBTQ2S-affirming setting.  As an integral part of the Sprott House team, the Youth Worker will actively contribute to a culture of human rights, and will at all times demonstrate an unwavering and knowledgeable commitment to creating and maintaining a safe space for all gender diversity, and sexual orientations.

YMCA Walmer Road Sprott House provides transitional and supported housing to youth ages 16 to 24.  This residential program operates 24 hours per day, 365 days a year and requires continuous on-site staffing and support to 25 residents.  The Youth Worker and team provide assistance to young people toward increasing independence, self-reliance, and self-determination.  The program offers individual and case management support, social/recreational opportunities, and opportunities for peer support through group work. 

Members of the transitional housing team promote increasing independence, and self-realization using anti-oppression, harm reduction, mental health recovery, trauma-informed, and other strengths-based approaches.  Recognizing the unique struggles, needs, and strengths of LGBTQ2S youth and other marginalized populations, the Youth Worker works individually and collectively with residents incorporating an LGBTQ2S affirming practice. 


Provides positive interactions, crisis intervention, rapport and relationship building with participants, supportive counselling and practical assistance to participants in consultation with other members of the team.

Provides initial screening and intake of potential residents, orients and greets new residents.

Provides support and referral options to participants regarding employment, housing, and other participant needs as required. Works with community partners to offer a variety of services to youth on site.

Responds to emergency and crisis situations following appropriate procedures; ensures the safety and security of all staff and participants at all times; provides support to other staff in crisis situations.

Participates in design and implementation of workshops, and group activities for participants.

Participates in individual supervision, staff meetings, circulates through all program areas to support the total program delivered in Youth Outreach and Intervention where applicable.

Identifies, suggests, and implements creative and innovative improvements to services, policies and programming.


Documents according to current professional standards, maintaining appropriate documentation in case files and logs.  Completes incident reports when required.

Completes case note documentation and maintains participant case files; ensures quality audit measures are achieved in accordance with the YMCA and funder’s standards; completes data entry in the Shelter Management Information System (SMIS) and ensures all administrative tasks are completed as assigned.

Completes documentation regarding participant tracking and log in systems and other items as required by the YMCA regarding program outcomes.


Adheres to all YMCA House protocols and practices as well as Association and other relevant policies and procedures.

Participates in supervision, staff meetings and professional development trainings as required.


Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association.  Represents the YMCA and the Association in a professional manner


Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.

Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.


Other duties as assigned


  • Post -secondary diploma/degree in social work, Child and Youth Work, Child and Youth Care

  • Or a degree/diploma in an unrelated discipline and 2 years professional experience working with marginalized youth

  • Direct service to LGBTQ2S youth an asset

  • Ability to critically analyse personal and systemic issues leading youth to become homeless

  • Knowledge and ability to integrate anti-racism, anti-oppression, critical disability, LGBTQ2S and trans-positivity, trauma, harm reduction, and strengths-based principles into practice

  • Knowledge of transitional, shelter, and other housing systems in Toronto, ability to assist youth transitioning into adulthood through developmentally appropriate support

  • Possesses relevant knowledge of community resources, and referral agencies

  • Ability to advocate effectively with other systems resulting in increased access for residents

  • Excellent written and oral communication skills

  • Strong organizational and administrative skills

  • Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity

  • Must have ability to work flexible hours, and all shifts including days, evenings, and weekends

  • Valid First Aid/CPR preferred

  • Skills in Microsoft Word/Excel/Powerpoint

  • Criminal Reference Check within last 6 months an asset

  • The position requires the following Association Competencies: advanced competence in: Effective Interpersonal Communications; Teamwork and Collaboration; fundamental competence in: Ethics and Self-Management; Being Member Focused; Relationship Building and Partnering; Being Results Focused; Valuing Diversity and Social Inclusion.

Job offers are contingent upon the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation at any stage during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.

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About YMCA of Greater Toronto

The YMCA of Greater Toronto is a dynamic charity offering opportunities for personal growth, community involvement and leadership. Our 2010-2020 strategic plan Strong Start Great Future calls upon our Association to invest in young people across their life stages to deliver on our vision of ensuring our communities will be home to the healthiest children, teens and young adults. This community health strategy includes a significant role for adults and older adults.

Mirroring the region’s diversity, the YMCA offers a variety of programs responding to the needs of the community, including employment and essential skills, education, newcomer programs, youth outreach and intervention, fitness, sports and aquatics, international programs, child care and camps.

When you support the YMCA of Greater Toronto’s Annual Giving, you help us ensure more children, youth and young adults have the chance to be healthy… and so much more. We believe that by providing our children with a strong start, they will have a great future. And, ultimately, strong, healthy children mean strong, healthy communities in the GTA for the years to come.

Greater Toronto's Top 2016 Employers
2015 Canada's Best Diversity Employers
2015 Canada's Greenest Employers
Canada's Top Employers for Young People 2016