The YMCA of Greater Toronto is committed to diversity and social Inclusion and to meeting its obligation under Ontario’s Accessibility for Ontarians with Disabilities Act, 2005 (AODA), by providing accessible environments that respect the rights of every individual.

Feedback process

YMCA members — including participants, customers, parents, donors, contractors or other members of the public — are encouraged to bring forward complaints, concerns or compliments, and to make suggestions on ways to improve programs and services and their YMCA experience. Please contact your local YMCA manager or a senior manager directly.

Alternatively, we encourage you to provide feedback in person to a YMCA employee, by email, telephone or by regular post mail to:

YMCA of Greater Toronto
Attn: YMCA Contact Centre
2200 Yonge St., Unit 300
Toronto, ON M4S 2C64
Email: accessibility@ymcagta.org
Tel: 416-928-9622 or 1-800-223-8024

The YMCA Contact Centre will refer any accessibility-related questions or concerns to the accessibility team, who will work with senior managers to respond. All other feedback and complaints received shall be referred to the appropriate YMCA program general manager for handling.

Policy statement

The YMCA recognizes the dignity and worth of every individual and seeks to create socially inclusive environments in which everyone, including persons with disabilities, is able to participate fully. Building on a culture that embraces diversity and supports social inclusion, the YMCA is a shared experience for everyone to enjoy.